Role summary As a Customer Success Intern, you will work alongside our customer Success team to support customer engagement. You’ll gain hands-on experience in onboarding, adoption, retention, and expansion—the full lifecycle of a customer relationship. This role is designed for empathetic, proactive learners who are passionate about helping customers succeed and want to build a career in customer-centric, revenue-impacting roles. Shenzhen On-site What you’ll do · Assist CSMs team in facilitating offline workshops, salons, events etc; · Support to internal escalating technical issues when needed. · Assist in tracking upcoming outreach campaigns. · Prepare business review (QBR) materials, and note-taking · Support the creation of customer success collateral: playbooks, guides, and best practice documentation. Who you are - · Pursuing Bachelor’s degree in Business Administration, Marketing, Communications, International Business, or a related field and to graduate before September 2027 · Excellent organizational skills and a keen eye for detail. You take pride in accuracy and creating order. · Strong written and verbal communication skills in English. Cross-cultural sensitivity; international experience or additional language skills are a plus. · Basic proficiency in Microsoft Office/Google Workspace (especially Excel/Sheets and PowerPoint/Slides). · A proactive, can-do attitude and a willingness to take on various administrative tasks to support the team. · Interest in sales, technology, and international business. Curiosity and eagerness to learn are essential. · Available to start immediately for year-round internship (preferred).