Responsibilities: - Support CRM & Retail Marketing operation, including but not limited to resolving WeCom-related issues, tracking gift redemptions, preparing mall communication assets, and coordinating clientele message blasting. - Prepare and monitor regular CRM KPI and activation reports. - Assist in the development and execution of client engagement activations, work closely with suppliers and retail team. - Conduct research and compile insights on competitor activities. - Support administrative and financial processes. Requirement - Currently pursuing a bachelor’s degree or above with major in marketing, business administration, or related field. - A minimum of 3 days on duty each week. - Strong sense of responsibility and keen to details. - Good analytical skills with the ability to use Excel (Vlook-up, Pivot Table is a must) and other tools for basic data processing.. - Proficiency in written English for daily email, report compiling, etc.