职位广告

学习督导

上海，中国

你是否有能力说服你的客户保持对同一品牌的忠诚度并持续向你购买？你是否真正关心教育和学生的进步？你是个有耐心、积极和有同情心的人吗？你觉得你能站在客户的立场上，不惧怕批评和反馈吗？如果答案均为是，那么学习督导这个角色正是为你量身定做的。

工作职责

你需要通过与客户建立长期关系、及时沟通学员的学习进度、解决任何紧急需求或问题以及确保满足客户的需求，来达成EF课程的再销售和产生英孚学员的好友推荐。

· 与学员及其家长建立信任关系

· 向客户再销售核心课程

· 每天与客户沟通以解决他们的顾虑和问题

· 产生推荐学员

· 向客户更新学习进度、回家作业以及课堂教学内容

· 持续向客户传达所有重要信息和变化

· 根据建议的教学流程框架准备和组织面向家长的教学活动

· 使用CRM客户关系管理系统记录所有与班级、学员和家长管理相关的信息

· 进班听课，更好地了解学员的表现，以与家长分享

基本任职要求

· 大学学历，教育或语言相关专业优先

· 服务意识：以你希望被对待的方式来对待每一个客户

· 销售能力：能呈现有说服力的销售推介并达成交易

· 出色的沟通技能和问题解决能力

· 良好的英语表达能力，能顺畅完成工作中的各项沟通

· 可以周末工作

薪酬福利

Job Advert

Account Manager (Progress Advisor)

Shanghai, China

Do you have what it takes to convince your customers to stay loyal to the same brand and continue buying from you? Do you genuinely care about education and students’ progress? Are you patient, positive and empathetic? Do you feel like you can put yourself in customers’ shoes and are not afraid of critical feedback? Then this role is perfect for you.

What exactly will you be doing?

You will be responsible for re-selling EF courses and generating referrals by building long-term relationships with customers, timely communicating about students’ study progress, resolving any emergent concerns or questions and ensuring that customers’ needs are met.

· Building trust relationship with students and their parents

· Re-selling core courses to customers

· Daily communicating with customers about their concerns and questions

· Generating referrals

· Updating customers on students’ progress, assigned homework and covered in class

· Consistently informing customers about all important information and changes

· Preparing and delivering parent-facing events following suggested framework

· Recording all the necessary group-, student- and parent- management operations using CRM system

· Observing lessons to better understand students’ performance, share with their parents

What are the basic requirements?

· Service mindset: treating each customer the way you want to be treated

· Sales ability: delivering effective sales pitch & closing deals

· Excellent communication and problem-solving skills

· Good command of English, at least B1 oral and written

· University degree, major in education or language is preferred

· Ability to work on weekends

What is there for you?