• To support online chat service globally and ensure the online requests shall be answered properly;

• To verify global customer profiles and update per local office’s request;

• To verify My OOCL Center new registration; 

• To handle rollover notification for TPT;

• To support publish Vessel Information Board on daily basis;

• To support other tasks if any.

工作职责： 

• 支持全球在线客户服务平台，确保及时有效地解决客户问题；

• 负责全球客户资料信息的验证和更新；

• 负责我的OOCL客户注册资料信息的验证和更新；

• 负责通知客户换船信息；

• 每天定期发布船舶咨询；

• 支持部门其他任务安排。

Requirements: 

• Fluent English, both oral and written;  

• Bachelor degree preferably in Logistics, Business or related; 

• CET-6, good command of both oral and written English, 1 year+ work experience in documentation or customer service department is preferred; 

• Problem-solving and negotiation skills; 

• Skillful communication with internal and external;

• Accountable and responsible, Positive attitude under high pressure, patience; 

• Strong PC skills required (Microsoft Office 2007 Word, Excel, PowerPoint etc.)

要求： 

• 航运物流或相关专业，经济类本科毕业；语言类专业本科毕业；

• 流利的英语口语及标准的书面英语，通过大学英语6级者优先考虑； 

• 具备良好的沟通技巧和团队合作精神；

•  有责任心和积极的态度以及良好的耐心去面对困难；

• 具有良好的计算机能力(MS Office Word, Excel, Power Point 2007的使用及快速打字能力)