For our Process Industries and Drives Division in SHANGHAI,we are looking for a (SEDS) Customer Service Engineer 客户服务工程师 (针对2018应届生).

What are my responsibilities?

• Perform a wide variety of services with no (minimum) assistance and guidance from in-house support staff to improve the customers' satisfaction • Make the analysis and troubleshooting by the correct judgment and detection to solve the fault with right parts • Improve the productivity of onsite service, especially for start-up commissioning • Communicate with customers politely and reasonably to ensure customer satisfaction • Complete required field documentation and reports and electronically transmit appropriate completed reports (i.e. job related field service report, expense report, etc.) in a timely fashion as dictated by company policy and departmental procedures • Frequent travel as required and obey the engineer dispatch arrangement – both domestic and international • Provide the appropriate proposals and spare parts to promote our service business

What do I need to qualify for this job?

• Bachelor or above degree in power electronics, electric engineering, Automation or related • Fresh graduate in year 2019 • Fault analysis capability and troubleshooting experience • Basic PLC knowledge • Communication capability and presentation skill • Basic commercial knowledge • Good English • Archiving skill

What else do I need to know?

Working location: 上海市浦东新区高翔环路460号（提供班车）

Travel rate: 80%,  with travel allowance