Job Description
▪ …Establish a trusting relationship with the customer’s plant engineering, line operators, quality departments, logistic departments and customer’s service organizations. Establish a trusting relationship with the customer,
▪ …Manage the specific customer locations with proactive visits at a frequency agreed by the customer ▪ …As a direct contact and response person to customer’s complaints. ▪ …Provide quick and accurate feedback for customer complaints, Drive plants provide 8D report to customers with 4weeks, ▪ …Deal with Continental’ s “0”Km and field warranty return issue at customer site, ▪ …Register 0km and field returns parts in the CQTS and coordinate the part transfer to Conti Plants ▪ …Establish close work interfaces with the plant customer service functions ▪ …Join pre-analysis / pre-selection at the customer warranty return centers, resulting in reduction of part returns and related costs ▪ …Negotiation of Technical Acceptance Factors ▪ …Define matrix for Weekly /monthly report and include all of Customers and CSE information ▪ …Collect the quality information from Customers and fill out the weekly/monthly report ▪ …Tracing weekly/monthly report and updated quality issue information into CQTS ▪ …Support Safe Launch Activities at customer’s facilities. ▪ …Coordination of sorting, rework or re-flash actions at our customer facilities and implementation of immediate actions at the customer sites to minimize customer disruption ▪ …Support of product changes, customer plant trial runs and other engineering runs post Job当前职位已下线