北京市朝阳区天泽路16号润世中心2号办公楼

14/h（bachelor）,18/h(master)  

In this role, you have the opportunity to

·         Summarize and optimize standard process basing on daily implementation.

·         Develop effective communication and coordination skill to ensure an efficient interface between the CS channel and PH CS.

·         Result oriented behave and driving Authorized Service Providers for better customer experience.

·         Using KPIs, metrics to effectively control ASP/dealer to meet the PH expectations.

You are responsible for

·         ASP/dealers qualification checking and authorization process implementation strictly according to related SOP;

·         ASP daily management, including service quality control and KPI improvement;

·         Payment process follow up;

·         Service contract data review and input for approval process.

You are a part of

·         Team: ASP operation, belong to Philips healthcare customer service operation team.

·         Internal customer: function team for internal process and policy; district team for ASP/dealer management

·         External customer:  service supplier; service dealer.

To succeed in this role, you should have the following skills and experience

·         Accountable, innovative, energetic

·         Excel，PPT

·         Good communication and negotiation skill

·         Knowledge of operation/channel management experience in Medical or Health industry strongly preferred

·         BS/MS degree is essential (bachelor 211/985 is preferred) ; English CET6+

·         Positive attitude, hard work, self-motivated, open-mind, and ownership