This position will work onsite LOREAL office.
Job Summary
Retail Solutions is seeking a full time employee to ensure all retailer data streams are supported and loaded into the system in a quality and scalable manner. Responsibilities will include ongoing support of daily/weekly data loads; documenting backend requirements for enhancing current data load tools and providing ongoing backend support of RSi services.
Responsibilities and Duties
Manage data flow and accuracy from many data trading partners, from data receipt through production load into internal systems
Support end users by data mining and validation using SQL tools on Oracle and SQL Server databases
Develop data flow process models which may include loading, transformation, and/or extraction.
Identifies trends and quality gaps from the analysis of monitoring data to improve the customer experience
Answer production support emails and tickets
Maintain and develop work documents of the team
Provide trainings to new hires for support work
Work on late shift, weekend on-call or holiday on-call when there is a need
Qualifications and Skills
University Degree – preferably related to business information systems
Strong oral and written communication skills in Chinese and English are required
Working knowledge of Microsoft Office software programs (Excel, Word, Outlook, etc…)
Working knowledge of any mainstream relational databases
Must be customer service oriented with strong follow up skills
Creative problem solving skills
Experience working with retail data such as POS and Inventory is ideal
Experience with any of the following is a plus: ETL, Gentran, AS2