本地客户IT客户端，电话技术支持，故障排除及服务申请提交 Job Description: First line IT support by telephone. Solving first line support cases according to first time resolution targets from customer agreements. Maintaining customers KPI targets (Key Performance Indicator). Maintaining First Time Resolution targets. Meeting customers’ requirements. Analyze, create overview and escalate cases to the appropriate teams. The working procedures/processes, such as incident/request handling, escalation, issue follow up, are very important and should be followed in your daily work. Working hours is from 9:00-17:30 and we provide flexible working hour. Your Profile: A bachelor degree in IT field is a plus. Excellent customer service, interpersonal, communication and team collaboration skills. Work independently under pressure. Fast learner and potential development. IT fundamental knowledge for further development.