Job Mission To support the Travel Retail and Wholesale business in China by ensuring efficient execution of daily operations, including shipment follow-up, after-sales coordination, VM reporting, and training support, while maintaining high standards of accuracy, timeliness, and communication. Main Responsibilities 1. Operations & Shipment Coordination • Coordinate lightbox changing with marketing team and stores, in terms of image selection, quotation and changing follow up • Follow up on Wholesale payment and order status • Handle uniform and package order from clients • Follow up on shipment status with internal and external stakeholders to ensure timely delivery • Maintain accurate tracking records and provide regular updates 2. After-sales Support (Defective & Customer Claims) • Handle and follow up on defective products and customer claims cases with clients • Coordinate with stores, repairers, and partners to ensure timely resolution • Maintain proper documentation and ensure compliance with company policies 3. Visual Merchandising (VM) Reporting • Collect and consolidate VM reports from stores and partners • Ensure reports are complete, accurate, and submitted on time • Highlight key observations or inconsistencies to the manager 4. Training & Communication Support • Coordinate distribution of training materials to stores and partners • Support training and follow-up when needed • Ensure timely communication of brand guidelines and updates 5. General Administrative Support • Assist in preparing reports, presentations, and business updates • Support ad-hoc projects and coordination across internal teams Professional Requirements • 1-2 years of experience in retail, merchandising, or operations support • Strong organizational and coordination skills • Detail-oriented with accuracy • Good communication skills and ability to work with multiple stakeholders • Proficient in MS Office (Outlook, Excel and PowerPoint) • Working proficiency in English (ability to r