Job Duties/Responsibilities may include, but are not limited to:

·         Provide administrative support for the Customer Services Representatives, work out various routine reports about portfolio health, customer experience or E-business;

·         Prepare payment schedule quotation upon customer’s contract modification requests, which may involve using T-value to confirm interest and principal balance;

·         Maintain various logbooks and spreadsheets for tracking customer services volume and performance;

·         Track asset insurance coverage and effective dates and provide proper intra-region notifications as to the identified deficiencies;

·         Respond to customer services related inquiries, which may include calculating buyout requests.

Required Qualifications: