1. Check and following request spare parts by emails and claiming for defective cases on CRM by everyday 2. Handle on pending emails 3. Spare Parts order and receiving procedure 4. Defective Claim apply and follow procedures : upload all defective cases in CRM system for all franchising & EC & wholesaler vendor ( receiving defective emails from them). System Include : Defect No./store information /store code / customer ‘s information / Article No. /Season /defective code etc. Following DOS store’s defective tickets on CRM Check status if Italy reply or not then forward the result to each stores . Consolidate related files for record 5. Outlet store spare parts request email send Weekly work: Send spare parts twice week to each stores then record files . Monthly work: 1. Consolidate store monthly repair/refuse list to Italy ( the store repair or refused case for customer directly)