Job Purpose The Commercial Intern for Travel Retail provides critical operational and administrative support to the Travel Retail team. This role serves as a facilitator between L'Oréal and its retail partners, ensuring smooth communication and data flow. The intern will focus on the execution of commercial administrative processes, from assortment updates to logistics claims, helping to maintain high service levels and operational efficiency in a fast-paced environment. Key Job Accountabilities 1. Catalog & Communication Management (Newsletters & Assortment) • Manage monthly updates for all retailers, including the distribution of Marketing Books and updated Product Specifications. • Ensure retailers have the latest High Profile (HP) information and assortment details to maintain brand consistency. 2. Regulatory & Operational Support (Customs Clearance) • Act as a point of contact for retailers regarding customs clearance documentation. • Ensure timely responses to all retailer requests to facilitate the smooth movement of goods across borders. 3. Stock & Resource Coordination (FOC/Testers) • Consolidate monthly demands for testers (Free of Charge/FOC) from specific accounts (e.g., ML and HN). • Upload consolidated requirements to the FOM system accurately and within designated timelines. 4. Financial & Pricing Administration (Credit Notes) • Liaise with Retail Managers (RMs) to confirm Sales Order (SO) results. • Partner with the Pricing Team to initiate Credit Note (CN) requests and ensure final documents are shared with the relevant retailers. 5. Logistics & Claims Resolution • Manage the end-to-end process for Logistics and Defective claims (damage, HP cancellations, or labeling issues). • Raise and monitor SNOW tickets, following up closely with Customer Service (CS) until resolution. 6. Team Assistance • Support the commercial team with daily administration, meeting coordination, and operational tasks. • Assist in the preparation of sales and promotional analysis reports as required. Job Requirements: • Education: Background in any related field of study such as Business Administration, Marketing etc • Technical Proficiency: Strong command of MS Office, particularly Excel (essential for data consolidation, VLOOKUP, and Pivot Tables). • Organization: Highly organized with a strong attention to detail; able to manage multiple deadlines. • Communication: Excellent command of both spoken and written English and Mandarin to interact with various internal departments and regional retailers. • Soft Skills: A proactive "can-do" attitude, goal-oriented, and the ability to work under pressure in a dynamic retail environment. • Digital Savvy: Comfortable using digital tools and platforms to streamline workflows.