• 充分理解和睦家医疗产品和服务；

• Fully understand the UFH medical products and services; 

• 准确获取客户相关信息，录入到相关系统中； 

• Accurately obtain customer information and input into relevant systems; 

 • 客户信息保密的职责； 

• Keep customer information confidential; 

• 保持正确的座席状态，及时接听客户的电话； 

• Maintain the correct status, answering customers telephone in time; 

• 及时准确地为客户作好初步分诊和预约，解答客户问询； 

• Make initial triage and appointment for customer timely and accurately, answer customers’ inquiries;

 • 及时准确地转达客户的需求，协调相关部门解决客户的问题； 

• Convey customers inquiries timely and accurately, coordinate relevant departments to solve customers’problems;  

• 及时反馈客户投诉至相关人员. 

• Comply with department rosters, schedules and regulations.