部门: VWNMS Operations

职位: After Sales Operation Intern

General Tasks:

1.   To conduct analysis and quality check on new applications

§  Identifing and preventing fraud cases via implementing anti-fraud measures and methods.

§  Support in ensuring applications to be in accordance with internal and external regulations/guidelines.

2.    To support communication with loan applicants and dealers on credit decisions in proper    way to ensure high service quality

§  Support communicating with loan applicants on extra documents requirement in proper way.

3.    Handle the contract activation process

§  Monitor incomming physical and electronical documents from dealers and customers

§  Ensure electronical and physical archive of all contract related documents

§  Check incomming documents from dealers and customers according to the contract management guidelines and document the results

§  Activate approved contracts in the contract management system

§  Follow up and document any cases of missing or wrong documents with the dealers

3.   Handle the contract management

§  Support in handling the regular payments between VWFS entities, end-customers, dealers and other external partners together with Accounting department.

§  Support in follow up all overdue payment cases according to the collection guideline and in alignment with other VWFS entities

§  Support in handling and documenting all necessary contract changes which can occur within a contract lifecycle according to the internal guidelines (e.g. financial changes, contract terminations, status changes, customer data changes)

4.    Guidelines, Handbooks and Processes

§  Support in documenting processes in line with VWFS standards

§  Support in optimizing processes related to contract management

§  Support in creating and updating all necessary guidelines

§  Support in aligning the internal guidelines with all involved process partners

§  Create and update all necessary system handbooks to operate the contract activation and management

Qualification Requirement:

1.     大三及以上在校学生

2.     流利的英语说写能力

3.     交流能力强，有耐心，责任心强

4.     至少连续工作三个月，每周4个工作日