Provide helpdesk support to end users:

-Handle telephone calls, e-mail and fax

-Verify and log every call by following predefined policy and procedure

-Diagnosing problems and determining the severity

-Referring problems to support groups

-Updating the user on the call status, and confirming with the user that problem is fixed

-Ad hoc project and administration support

-为终端用户提供桌面技术支持

-通过电话,邮件等渠道接受客户要求并及时处理个案。

-根据有关规定记录每一个服务要求

-分析和决定问题的优先级别

-能够准确的把问题派送到相应的支持组

-及时向用户报告问题处理的进程以及问题解决后要和用户进行确认

-对新的项目予以支持和管理的工作

Job Requirements (skills/experiences)

-Excellent command of Mandarin

-Upstanding English Skill (CET4+), Good command of oral and written English. Excellent English Skill is preferred

-Excellent communication, telephone manner, technical skill and interpersonal skills

-Self initiative, pro-active, hard working, good attitude and team player

-Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours

-On-shift duty is required

-Can accept flexible working hours

-Call Centre & customer service experience is preferred

-具有流畅的口头表达能力(国语和英语)

-英语四级或以上、具良好的交谈及写作能力(英语能力优先考虑)

-良好的人际沟通技巧与电话沟通习惯

-熟悉Windows操作系统,Office软件,对Internet以及网络连接有一定的了解

-具有责任心,办事干练、反应灵活及团体合作精神

-能承受压力,能够处理各种紧急的情况,能接受加班工作