The Study Advisor is mainly responsible for the communication, coordination, customer service and contact the foreign teachers. Core responsibilities as follows:

·         Communicate regularly with foreign teachers

o    Update students’ learning situation.

o    Write the student's progress report and academic planning report with the help of foreign teachers.

o    Arrange the courses according to the foreign teachers’ and students’ schedule.

o    Deal with unexpected situations, such as foreign teachers' leave or temporary transfer

·         Visit students’ parents regularly

o    Submit the feedback of students’ learning situation, study progress report and lesson plan to the parents.

o    Communicate in advance with parents about the changes in lesson requirements; Meanwhile, inform the relevant course staff and foreign teachers promptly.

o    Comprehend parents’ opinions and suggestions on the center, timely give the feedback back; meanwhile, communicate with the foreign teacher about improving the teaching quality.

o    Deal with the complaints and refund from parents or other emergencies, improve the customer satisfaction and promote the continued class ratio.

o    Introduce other appropriate courses to parents to promote curriculum sales.

·         Communicate with the students regularly

o    Do the orientation for the new students, help them understand BE education and get into learning stage quickly.

o    Communicate with students, understand students’ satisfaction and acceptance of the course, and provide customized follow-up service according to students’ learning methods, learning progress and learning content.

·         Responsible for internal coordination and inter departmental communication.

o    Responsible for cross department communication and coordination.

o    Notify the relevant departments and staffs timely in the event of any changes in the circumstances of the trainees, parents and foreign teacher; and report to the director of tuition in case the problem cannot be solved.

o    Attend central meeting regularly, understand the situation of center business, and foster the team spirit.

A successful candidate has:

·         Bachelor's Degree or above.

·         Good command of English in listening, speaking, reading and writing.

·         Excellent and accurate communication skills in English in work with less grammatical mistakes.

·         Good appearance and temperament, please provide personal photos.

·         Able to work on weekend, two days off during Monday to Friday.

·         Relevant working experience is preferred.

A successful candidate be:

·         Strong problem solving ability, able to provide logical solutions from multiple dimensions.

·         Excellent communication skills and high EQ.

·         Provide high quality professional services to high-end customers.

·         Love education, willing to long-term commitment to the education industry.