Job Description

1. Reply to preorder questions via phone, email regarding fit, fashion trends/style, product availability, promotions, as well as providing guidance through the on-line ordering process.

2. Utilize a variety of software programs to resolve customer inquiries.

3. Work with external shipping contractors to assist customers with both domestic and international issues.

4. Address and resolve post-order questions regarding shipping, billing and delivery.

Wage: 15 Yuan/Hour

Basic Qualifications

1. Fluent English.

2. Preference will be given to candidates that have  experience/technical knowledge in using English website.

3. Exceptional communication skills, including the ability to clearly and concisely communicate in writing and speech; listening and interpreting customer needs.

4. Proficiency in basic math with ability to compute refunds before and after discounts, apply specified percentages, tiered promotional codes, and partial discounts to orders.

5. Keen eye for detail and high level of accuracy.

6. Flexibility with regards to shift work (early AM start times, late PM/early AM end times)

7. Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality and service.

8. Basic knowledge of MS Office Suite and Internet Explorer

Preferred Qualifications

1. Excellent time-management, organizational, and prioritization skills.

2. Excellent data analysis skill