Job Description 1. Respond to tickets & emails 2. Report issues in time 3. Create and maintaining SOP 4. Country CRM POC 1. 解决用户上报问题及回复邮件 2. 及时上报相关问题 3. 建立和管理 CRM SOP 4. 国家CRM POC Requirement 1. English as working language, native speaker from Japan/Thailand/Malaysia/Italy or fluent in Japanese/Thai/Malaysian/Italian, able to do business writing using one of the required languages. 2. 英语作为工作语言,来自日本/泰国/马来西亚/意大利或掌握要求语言(日语/泰语/马来西亚语/意大利语),能够用要求语言进行商务写作