Customer Insights Analyst

JOB DESCRIPTION

The Customer Insights Analyst role is responsible for improving the support and products offered to Tesla’s existing owners and future consumers. This position requires collaboration with Sales, Service and Quality Leadership along with Executive Staff. The ideal candidate will contribute to new ideas and improve existing process based on survey feedback to enhance Tesla’s Purchase Process, Installation, Delivery and Total Ownership Experience. The overall responsibility of this role is to analyze survey responses to report on Customer Satisfaction, NPS, and Product Quality. Moreover, by uncovering reasons why prospects do not move forward with their orders, you will provide insights into how we can improve gross margins and reach Tesla’s sales quarterly goals.

Candidates will thrive in both an independent and team environment. You must be able to proactively seek out projects and while completing daily tasks accurately and with minimal oversight. Most importantly, your core value includes a desire to exceed customer expectations, identify trends prior to problems escalating and ensure every aspect of Tesla Purchase and Ownership is a true pleasure.

Responsibilities:

 Requirements:

You have previous experience from working as an analyst with focus on customer data. If data analysis is an interest even outside of working hours and you spend time reading about Customer Analytics, you are the kind of analyst we are looking for;