ROLE SUMMARY

The overall scope of the job includes serving food and beverages to guests, providing a courteous, professional, efficient and flexible service consistent with the standards of Hudson in order to encourage sales and maximize guest satisfaction.

DUTIES & RESPONSIBILITIES:

l   Provide guest services and administrative / operational support

l   Identify VIPs through very detailed research on CIS, and various websites.

l   Prepare VIP arrival and departure.

l   Attend training sessions and meetings as and when required.

l   Greeting and checking-in member, and ensuring that they are met personally by oneself 

l   Handle guest complaints in a courteous and efficient manner, following through to make sure problems are resolved quickly and satisfactorily.

l   Personally and frequently verify that member are receiving the best possible service during their stay.

l   Ensure that guest history records are accurately maintained and all repeated guests preferences are met.

l   A courteous, professional and efficient service is provided at all times.

l   All duties and tasks are performed as per the tasks required at the TCS.

l   Be knowledgeable of all services and products offered by TCS.

l   Have the knowledge and understanding to explain and perform up-selling all items offered by TCS as well as offering alternatives.

l   Monitor operating supplies, equipment and reduce spoilage and wastage successfully.

l   Ensure that the place of work and surrounding area is kept clean and organized at all times.

Skill Requirements:

l  Knowledge and experience in Internet and other major computer programs.

l  The ability and understanding of the market and competition.

l  Outgoing personality for customer and staff interaction.

l  Min 1 years experiences in a similar capacity

l  Passion for quality and customer satisfaction.

l  Motivated by challenges, self-driven, positive and engaging attitude, bright personality and have sense of Humor.