Job Description 1. Respond to tickets & emails 2. Report issues in time 3. Create and maintaining SOP 4. Country CRM POC 1. 解决用户上报问题及回复邮件 2. 及时上报相关问题 3. 建立和管理 CRM SOP 4. 国家CRM POC Requirement 1. English as working language, native speaker from Japanor fluent in Japanese/English, able to do business writing using one of the required languages. 2. 英语作为工作语言，来自日本或掌握要求语言日语和英语，能够用要求语言进行商务写作