Customer Account Administration:

1. Customer account creation and administration in COH, 2. File/documentation 3. Understands the SKF coding for the work areas, i.e. industry code, resp center code 4. Actively seek for solution to any related system problem when maintaining customer account

Data Processing (Support for analytics)  1. Supports the team manager to develop data validation tasks to ensure a successful data mart implement

Training Facilitator

1. Preparation for CRM related training.  i.e. PPT/Word/Excel