Main Objectives of this position:

· Provides the main entry point for all shipping from clients. Responsible for the tracking of a shipment from the time it is booked until it is delivered and for dealing with customers’ questions and information needs during that part of the shipping process.

Function and duties: - Shipment request evaluation AMS/ACI Self filer verification Credit worthiness Time (Late booking, booking in time, AMS/ACI relevance check) - Identifies the route that will move containers from the beginning to the ending location - Creates bookings in FIS and accurately assigns rates Allocation check Works with the Equipment Department to determine equipment availability Shipment definition AMS/ACI self filer specification Shipment announce Shipment status check Shipment rating and RA/ Tariff retrieval - Creates and distribute Booking Confirmations - Filing of documents - Ensures that any and all documentation required for a shipment is received in a timely manner - Updates bookings when necessary and notifies all affected parties of changes - Attends to telephone enquiries from customers - Coordinates with terminal operations to assure efficient and effective handling of shipments - Corresponds with world-wide offices to track shipments - Works closely with all departments to assure specific customers’ needs are handled appropriately Qualifications and Technical Job Requirements: - Education: College degree or above - Have experience in the Maritime Industry or the equivalent combination of education and experience preferred.

  Also welcome new graduator. - Effective communicator, fluent in English (CET-4 or above.)and Mandarin, both verbal and written - Ability to work independently - Positive and pleasant attitude, a team-player - Willing to work under high pressure - Computer literate - well versed in MS excel - Conveys information clearly over the phone; expresses patience, empathy and understanding with voice alone; extracts meaning from conversations with people whose native language is other than their own; is polite when asking people to repeat; calms those who are angry and manages multiple calls effectively. - Understands what Hapag-Lloyd offers customers and what routes, equipment, rates and services are available. - Understands specific customer’s goods, shipment requirements and practices. Has an understanding of special rates which might be assigned and knows when to check with sales for possible special