服务活动专员 Service Campaign Specialist招聘

实习僧 - 中国领先的实习招聘平台
服务活动专员 Service Campaign Specialist
-- ::刷新
-/天上海大专天/周实习个月
职位诱惑:适合2017年应届毕业生,毕业后可转正留用,工作地点:闵行保时捷中心
捷成集团实习招聘
职位描述:
- Assist Porsche Centers to maintain correct and updated customer information in C@P based on PCN’s requirements.
根据PCN的要求协助保时捷中心维护C@P系统内客户信息的准确性和有效性
- Conduct Recall campaign and Workshop campaigns based on PCN standard process, make the phone call and issue the initial letter in time.
遵循PCN标准流程执行召回活动以及车间活动,在规定时限内完成电话拨打和挂号信寄送
- Call the customers who haven’t visited the workshop in 12 months for reminding.
针对超过12个月未进店客户的电话回访
- All phones call should be recorded in C@P, keep the information for customers out of reach.
确保所有电话记录保存在C@P系统中,记录无法联系的客户信息
- In charge of the first call of all campaign invitations and later missed customer follow up.
负责所有活动邀约的第一通电话,并对未成功联络到的客户进行后续跟进
- Confirm workshop capacity for campaigns with every Porsche Center in advance, arrange a reasonable number of phone calls every day.
提前与各中心确认车间执行活动内容的产能,合理安排每天电话的数量
- Check PIWIS (PQIS) and get support from other Porsche Centers for unreachable customers. Submit reports regularly.
针对无法联系到的客户,检查PIWIS (PQIS)系统的历史维修记录并联系相关保时捷中心提供支持,定期提供报告
- Monitor if Porsche Centers has implemented correct campaign for customers who visit center with campaign without appointment.
监督保时捷中心是否对非主动预约(活动)的售后客户正确地完成了相关工作
- Take over the responsibility of grey vehicle which first appear in China market strictly based on PCN’s requirements.
严格按照PCN要求,处理在中国首次出现的非正规渠道进口车的相关业务
- Prepare weekly/monthly reporting’s and prepare exemption application.
制作周报和月报,并准备豁免申请的相关材料
- Keep communication with MKT, CRM and Sales Department.
与市场部、客户关系部和销售部保持沟通
- Accomplish other tasks from superior.
与直属上级做好对接,完成布置的其他任务 
公司简介:
捷成集团
我们提供多样化的优质产品及服务,以丰富人们的生活
上海500-2000人贸易/物流
http://www.jebsen.com
中春路7358号,上海闵行保时捷中心查看地图
截止时间:
--

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