Mission:
To provide administrative support to the sales team by efficient and accurate administration activities
Major responsibilities:
Duties and responsibilities include, but are not limited to:
· Prepare for, book, maintain and follow orders, including pre-payments before delivery and invoicing, as defined in IMS/ ISIS.
· Check contract together with credit controller, logistic dept. and other relevant teams/departments according to company’s policy.
· Support, co-ordinate and pro the sales process and progress of orders, check and push the pre-payment, lead time and goods delivery.
· Update and follow upISIS, ITBA CC PR database, ITBA Goods return and replacement database and other relevant databases.
· Handle claims, investigate and take appropriate action including arranging the return of faulty or damaged items and follow up credit notes.
· As a contact window with sales, collaborate with internal departments and service branches (purchase, project department/ACA, service, and logistics, PTD) to expedite customer orders on time and make the business run smoothly.
· Support the sales man in sales administration work.
· Answer customer telephone queries/ e-mail with respect to orders, deliveries
Candidate profile:
Education
· Bachelor degree
Experience
· Experience in an administration position in industrial product manufacturers or trading company
Knowledge
· Sound knowledge on SAP system, SAP logistic and order process module experience are considered as advantages
Skill:
· Strong PC skills and excellent on Excel;
· Strong data analysis skill;
Language
· Good English skill both in written and speaking
Attributes
· Customer focus
· Proactive
· Analytical
· Problem solving
· Teamwork
Behaviors
· Urgency
· Detail focused
· Patient
· Good telephone manner
· Good at time management
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